Fine Art America

Out of the Darkness Metal Print

Readers who have been following my artistic career for the last few years know that I prefer to use Fine Art America as my main print fulfillment partner. In the time I have been utilizing their services, however, I have never purchased one of my own prints. In fact, I have only seen one of my own prints from the company on a single occasion. To this date, I have never had a customer return a print to Fine Art America and with a 30 day “no questions asked” return policy, I have always had confidence in the products they were producing.

I recently had the opportunity to participate in an online contest designed to help Fine Art America promote its services through the use of the Twitter social-networking community. To my surprise, I achieved the number five position in the top 10 list of winners and received a $75 USD gift certificate.

After some deliberation, I decided the gift certificate was a great opportunity for me to purchase a print of my work in one of the more intriguing formats that Fine Art America offers and to discuss some elements of the purchase that have further solidified my confidence in maintaining Fine Art America as my main print fulfillment partner.

The purchasing procedure went very smoothly. I was able to easily select a print, choose a preferred format, and complete the transaction without any glitches. The only anomaly was that I still had to enter a credit card number even though the transaction total was zero dollars. This, however, is easily understandable since zero dollar transactions probably very seldom occur on the site.

Immediately following the purchase, I was sent a very professionally produced confirmation email. I was later notified when the package had shipped and when delivery was to be expected. This part of the process was pretty much standard for an eCommerce purchase but it is very nice to see that Fine Art America adheres to standard practices.

The print I had selected was entitled “Out of the Darkness” and is one of my all-time favorite paintings. The original belongs in the collection of one of my regular collectors and I have always missed the piece. Out of curiosity, I decided to have the print produced on metal so I could see how my work translates to this unusual substrate.

The piece was shipped in a white box that was 18″ x 24″ x 3″ (45.72cm x 60.96cm x 7.62cm) in size and gave ample room for protective shipping material and the 12″ x 16″ (30.48cm x 40.64cm) print. The piece was a nearly flawless reproduction of my original work but had a glossy finish which made it look as if it were under glass. The back of the piece had a rectangular wooden stand-off adhered so it would not be right against the wall, had a sawtooth hanger, and a small package of additional mounting hardware. The final product was very professionally produced and I couldn’t be happier. I would highly recommend Fine Art America to anyone interested in purchasing very nicely reproduced artwork.

As you can tell, not only was I pleased with the entire purchasing process, I was also very happy with the final product I received. This experience not only solidifies my decision to keep Fine Art America as my primary print fulfillment partner, it also gives me confidence in the company, their attention to detail, and assures me that customers who are interested in my artwork will be treated appropriately.

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Comments (10)
  • Dai Wynn November 24, 2013

    Another excellent article Ken.

    For the second consecutive year, I have purchased Christmas greeting cards of my own design from Fine Art America. Not only are they far less expensive than commercially available cards, even including the significant shipping costs to Melbourne, Australia, but they are a great advertisement for my art works. Furthermore, given that Christmas occurs at the height of summer, images of reindeer, sleighs and snow are of minimal relevance in this neck of the woods. So I have painted typical Australian hot weather scenes.
    I had a couple of hiccups last year, though. While a long image title might have more searchable keywords on Fine Art America’s website, there is no word-wrap mechanism to prevent the painting title from running across the back of the card and across the image on the front of the card. I suspect that the quality controller noticed this and stopped the print run part way through, but sent a few cards to my address via courier. Two weeks later, I received the short shipment, noticed the printing “error” and notified Fine Art America. They cancelled payment for the first run, let me shorten the image title to fit on the back of the cards next to my name, and printed the full order. Fortunately the five week delay was not an issue.
    This year’s order was delivered in a flawless and professional manner and exactly when the courier had promised.
    Cheers,
    Dai

    • Ken Powers November 25, 2013

      Thank you for the kind words and comment Dai! I always appreciate your input.

      Fine Art America (or one of its many aliases) seems to be constantly evolving. Occasionally this growth can have some small unanticipated results. I would never have expected a long file name to cause such a bizarre issue (especially when it can be great for many other reasons). What I am pleased to hear, however, is that the company took efforts to immediately correct the situation. Unfortunately it led to a delay in your order but I am certain the printer now knows to look for the long filename anomaly. It is fortunate that the situation didn’t put too large a wrench into your Christmas plans and I am glad to hear that this year’s batch arrived in perfect order. There can be no better company endorsement than from the artist whose work is being reproduced.

      Ken

  • Thomas Kitman November 27, 2013

    Thank you so much for this article. I have been on the fence regarding Fine Art America and now I have been convinced to give them a try!

    • Ken Powers December 3, 2013

      Thank you Thomas! I appreciate the feedback!

  • Bette Orr December 1, 2013

    Hi there Ken! Great article! Your info on FAA’s printing services is most informative. Think you for this info as I have always wondered about the quality of the metal prints – – so now I know! You may be interested to know that I ordered two prints on their standard matte paper for a show. I was pleasantly surprised as to all aspects of the order. Even though it wasn’t the priciest paper offered, the prints looked amazingly like my original paintings! Thanks for the information, Ken!
    Happy Painting,
    Bette

    • Ken Powers December 1, 2013

      Thank you for the kind words Bette! I thought it would be very valuable to share my very positive experiences with my FAA purchase. There really can be no better endorsement than the approval of the artists themselves so I am glad you found the paper prints to be equally as spectacular. I have only had the opportunity to see one of my paintings as an FAA print on one occasion and it looked great. I am very impressed with the company!

  • Marsha Elliott December 3, 2013

    This article is very well written, Ken, & I’m sure it will be very helpful to many. I’ve seen my work on 3 or 4 different substrates through FineArtAmerica…all of which were very professional looking. My favorite was on canvas mounted on a sturdy wooden frame. Like you, I couldn’t be more pleased with the products provided by this company…..from the printing, to the packaging, to the communication…all top notch.

    • Ken Powers December 3, 2013

      Thank you very much Marsha! I thought it would be a good idea to share my FAA experiences FAA so my customers have the added assurance that I completely endorse the product that is being produced.

  • l'adelaide December 21, 2013

    Thank you for posting this. I’ve been considering FAA for selling some of my work. A friend has just recently joined and so far, hasn’t had much luck but from friends(sympathy buying 😉 Your work is stunning!

    I’m glad to know it’s a good source for selling one’s work.

    Happy holidays~

    • Ken Powers December 21, 2013

      Thank you! I have had great success with FAA. Like all sites of that type, however, success requires self-promotion. Just joining and waiting for sales is going to lead to disappointment. It is easy to get lost in the myriad of artists and photographers within any Print On Demand site so it is important to utilize social media, etc… in order to drive external traffic to your products.

      Happy Holidays to you as well!

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